Agreement
These Terms govern your access to and use of hosting, infrastructure, account, support, and related services supplied by TurbineWeb (“TurbineWeb”, “we”, “us”, or “our”). By creating an account, accepting a quote, paying an invoice, or using the Services, you confirm that you have read and agree to these Terms, our Privacy Policy, and our Refund Policy.
You must be at least 18 years old and able to enter a binding contract, or be authorized to act for the organization named on the account.
Services and quotes
The scope, region, resources, billing cycle, support level, and other commercial details of your Services are set out in the quote, order, or invoice you accept. Availability is subject to capacity and technical review. We may use carefully selected infrastructure and service providers to deliver the Services.
You are responsible for maintaining suitable copies of critical content even where backup services are included. Unless a signed service description says otherwise, backups are a recovery aid and not a guaranteed archive.
Accounts and security
You must provide accurate information, keep credentials confidential, use strong passwords, and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your account and for ensuring that your applications, users, and content comply with these Terms.
Billing and payment
Fees and due dates appear on your accepted quote or invoice. Unless stated otherwise, invoices are payable by the due date and recurring services renew for the billing period shown. Applicable taxes may be added during checkout. Payments are processed through Polar, whose buyer terms may also apply to the payment transaction.
Late or failed payment may result in restricted access, suspension, or termination after reasonable notice where practicable. You remain responsible for accrued fees and approved usage charges. Refunds are handled under our Refund Policy and any mandatory consumer law.
Domain registration
Domain registration services are provided through Spaceship.com and its applicable ICANN-accredited registrar entity and registry partners. TurbineWeb acts as your authorized agent for registration and management; TurbineWeb is not itself an ICANN-accredited registrar. You also agree to the applicable Spaceship Domain Registration Agreement, ICANN policies, and registry rules.
You authorize us to submit the contact and order information needed to register and maintain a domain. You must provide accurate registrant details, keep them current, respond to verification requests, and have authority to register the name. Search results do not reserve a domain. Registration completes only when confirmed by the registry, and some names have special eligibility, premium pricing, or restrictions.
By ordering a transfer, you represent that you are the registrant or are authorized by the registrant, authorize us to submit the EPP/auth code and contact data, and acknowledge that the current registrar or registrant may need to approve the request. Transfer fees are charged for submission and do not guarantee completion. You are responsible for preserving the existing DNS zone; DNS hosted by the outgoing registrar may stop after transfer even when nameservers are not intentionally changed.
When renewal invoicing is enabled, we ordinarily issue an invoice before expiry; it does not guarantee renewal until payment clears and the registry accepts the request. Turning it off does not immediately cancel the domain but may allow it to expire. Redemption, restoration, and transfer may involve separate fees and deadlines.
Acceptable use
You may not use the Services to break the law; infringe intellectual-property, privacy, or other rights; distribute malware; send unsolicited bulk messages; conduct phishing or fraud; attack, probe, or disrupt systems; host sexual exploitation material; promote credible violence; or consume resources in a manner that materially harms other customers or the network.
We may investigate suspected misuse and remove, isolate, or disable content or Services when reasonably necessary to protect people, systems, our providers, or the law. Urgent threats may be acted on without advance notice.
Availability and changes
We work to keep the Services available and secure, but internet infrastructure is not interruption-free. Maintenance, upstream failures, attacks, emergency work, and events outside reasonable control may affect availability. Any specific uptime commitment or service credit applies only when stated in your accepted quote or service-level agreement.
We may make reasonable technical changes that preserve the overall function of the Services, including moving workloads when needed for security, reliability, law, or capacity. We will provide notice of material changes where reasonably possible.
Suspension and termination
You may stop renewing Services in accordance with your billing arrangement. We may suspend or terminate Services for material breach, unlawful or dangerous use, non-payment, or a risk to the platform or third parties. Where the issue can reasonably be cured, we will ordinarily provide notice and an opportunity to resolve it.
After termination, access to hosted data may end and data may be deleted following a reasonable operational retention period. Export important data before cancellation. Sections intended by their nature to survive termination—including payment, intellectual property, disclaimers, and liability—will survive.
Disclaimers and liability
To the fullest extent permitted by law, Services are provided on an “as available” basis. We do not guarantee that every Service will be uninterrupted, error-free, or suitable for a purpose you have not disclosed. Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or loss of profit, revenue, goodwill, or data. Our aggregate liability arising from the Services will not exceed the fees you paid for the affected Services during the six months before the event giving rise to the claim. This limit does not apply where prohibited by law or to fraud or willful misconduct.
General
You retain ownership of your content and grant us the limited rights needed to host, transmit, back up, and support it. We retain ownership of the platform, site, branding, documentation, and related intellectual property.
These Terms and an accepted quote form the agreement between the parties. If they conflict, the accepted quote controls for its specific commercial terms. The agreement is governed by the laws of the jurisdiction in which TurbineWeb is established, excluding conflict-of-law rules, and disputes will be brought in the competent courts of that jurisdiction unless mandatory law provides otherwise.
We may update these Terms prospectively. Material changes will be posted here with a revised effective date. Questions may be sent through our contact page or to billing@turbineweb.com.